MedicallPack Mazatlán | Medical Care, IV Therapy & Recovery Services

MedicallPack Privacy Policy

Effective Date: October 15, 2025
Last Updated: October 15, 2025

MedicallPack (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains the terms and conditions under which we collect, use, store, and disclose personal information when you access or use our website https://www.medicallpack.com or the MedicallPack mobile application (“the Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, you must refrain from using our Services.

1. DEFINITIONS
For purposes of this Policy:
- “Personal Data” refers to any information that identifies or can reasonably identify an individual, such as name, email, address, or phone number.
- “Processing” refers to any operation performed on personal data, including collection, use, storage, transfer, or deletion.
- “Controller” means MedicallPack, which determines the purposes and means of processing your personal data.
- “User” means any person who accesses or uses our Services.

2. SCOPE
This Privacy Policy applies to all users of our Services, regardless of location, and covers all personal data processed through the website, mobile application, and related systems including payments, analytics, and communication features.

3. LEGAL BASIS FOR PROCESSING
We process personal data under the following legal bases:
- Consent: when you voluntarily provide personal data to use our Services.
- Contractual necessity: to provide requested services or process transactions.
- Legal obligations: to comply with applicable regulations or authorities.
- Legitimate interests: to ensure security, prevent fraud, and improve the Services.

4. INFORMATION WE COLLECT
We may collect the following categories of data:
- Identification and contact data (name, email, phone, address, postal code, city, state, country).
- Device data such as IP address, browser type, device ID, and operating system.
- Location data (GPS) when explicitly permitted.
- Analytical data through Google Analytics.
We do not collect sensitive or medical data through this platform.

5. PURPOSES OF PROCESSING
Your personal data may be used to:
- Deliver, manage, and improve our Services.
- Process payments and transactions securely.
- Verify identity and prevent fraud.
- Provide technical and customer support.
- Send operational notices or service updates.
- Perform statistical and analytical studies for service improvement.
- Comply with applicable laws and regulations.

6. COOKIES AND TRACKING
MedicallPack uses cookies, pixels, and similar technologies to collect information about usage behavior. Cookies help recognize returning users and improve navigation. You can disable cookies through your browser settings; however, some features may not function properly.

7. ANALYTICS
We use Google Analytics to measure traffic, understand usage patterns, and improve our Services. Data may include IP addresses, device details, and user interactions. You can review Google’s privacy policy at https://policies.google.com/privacy.

8. PAYMENT PROCESSORS
Transactions are handled by third-party payment platforms: Apple Store, Google Play, Stripe, and bank transfers. Each provider processes your data independently according to their own privacy terms. MedicallPack does not store full credit or debit card information.

9. ADVERTISING AND REMARKETING
We may use Facebook remarketing tools to display relevant ads to users who have previously interacted with our Services. You can adjust your ad preferences in your Facebook account settings.

10. USER RIGHTS
Depending on jurisdiction, you may exercise the following rights:
- Access: to know what data we hold.
- Rectification: to correct inaccurate data.
- Cancellation/Deletion: to request removal of data.
- Opposition: to object to certain processing activities.
- Portability: to request transfer of your data to another provider.
To exercise these rights, contact info@medicallpack.com with identification and a clear description of your request.

10A. DATA DELETION AND RETENTION
Data Deletion Request: Users can request the deletion of their personal data by contacting us via the email provided below. To submit a request, please email info@medicallpack.com with the subject line "Data Deletion Request" and provide your Full Name and Phone Number used with the Services for verification.

We will process and confirm your deletion request within thirty (30) days of receipt.

Scope of Deletion: Upon a verified request, we will permanently delete all Personal Data associated with your usage, including your contact information, appointment history, and address details.

Data Retention Exceptions: Please note that we may retain certain data for a limited period for the following legitimate business and legal purposes, as clearly stated in Section 3 (Legal Basis for Processing):

To comply with a legal or regulatory obligation (e.g., maintaining financial or tax records).
To ensure the security and stability of the Services, and to prevent fraud or abuse.

11. DATA RETENTION
We retain personal data only for as long as necessary to fulfill the purposes set out in this Policy, comply with legal requirements, resolve disputes, or enforce agreements. When data is no longer needed, it is securely deleted or anonymized.

12. SECURITY MEASURES
We implement administrative, technical, and physical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction. Despite these measures, no system is entirely secure, and users transmit data at their own risk.

13. INTERNATIONAL TRANSFERS
Your personal data may be transferred to and processed in other countries where laws may offer different levels of protection. By using our Services, you consent to such transfers.

14. DATA BREACHES
In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law.

15. CHILDREN’S PRIVACY
Our Services are not directed to children under 13. Any data collected from minors will be handled with parental consent or deleted upon discovery.

16. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with a revised effective date. Continued use of the Services after modifications constitutes acceptance of the updated terms.

17. CONTACT INFORMATION
For any privacy-related inquiries, you may contact:
Email: info@medicallpack.com
Website: https://medicallpack.com/contact-us
Phone: +52 669 223 8442
Address: Av. Camarón Sábalo 325, Las Gaviotas, 82110 Mazatlán, Sinaloa, México

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Av. Camarón Sábalo 325, Las Gaviotas, 82110 Mazatlán, Sin.

Send Us A Message

info@medicallpack.com

Give Us A Call

+52 669 223-8442

Privacy Policy